Ah, WeddingWire…you’ve disappointed me…again.
After a week of waiting for a response from my sales rep, who has apologized twice for not getting back to me, and a follow up from Lauren Schwarcz, Customer Satisfaction Representative, who also apologized for the delay, this is the wonderful email I received on Friday, November 15th, after I sent in the documentation they requested, letting me know my account has been suspended…..indefinitely.
As a result of your recent submission of Out Of Business documentation, your WeddingWire listing has been deactivated and marked as Out Of Business. Additionally, your WeddingWire Account and Access are suspended indefinitely.
WeddingWire Account Services
I suppose that’s good since my business is CLOSED indefinitely. However, they do not have permission to display my logo on their site.
I further investigated and this is what I found. If you search for favors in the zip code 07470, you will not find me. However, if you search my business name and zip code, my page comes up, but with nothing except my logo, business name and state. It’s not clickable and there is no indication that the business has closed. Earlier today, in an anticipation of them doing exactly what they did, I removed EVERYTHING from their site. Photos, descriptions, any other info, including phone number, etc, all gone. Ironically, it shows my recently viewed on the left side of the page and there I am. If I click it I get the screen you see pictured below. This was the only way for me to get to this page.
If you are not going to leave the business in the catalog listings, what is the point of leaving it on the site at all? They claim reviews are considered the intellectual property of reviewers. I’d like to see them notify all reviewers should they decide to close their site down. I suppose I should be happy with the results but this is, for lack of any other way to put it, total bull shit. You have MY logo and you suspend my account indefinitely? No. I’m still not done with this, not by any means. You poked the bear and that’s never a good thing.
In a recent conversation with Patrick Kelly, owner of JJ Kelly Bridal & I Do Appointments, I discovered that WeddingWire has been jerking him around for over a year and continues to do so. While JJ Kelly Bridal’s page can’t be found during a search, his I Do Appointments has been altered to simply say “I Do”. Now I know the TOS states nothing about their rights to changing a business’s legal name. What’s also fascinating is that when Patrick first inquired about adding his I Do Appointments site to their directory he was confronted with a letter from WeddingWire, dated May 30, 2012.
We hope this email finds you well. We are emailing you to let you know that while we certainly appreciate your interest in WeddingWire, due to a conflict of interest we will not be able to approve “I Do Appointments” as a member of our vendor catalog. Thank you in advance for your understanding!
This week, Patrick again requested that his other business, JJ Kelly Bridal, be removed from their directory. He received this email today, November 15, 2013.
Thank you for your email. It seems that one of our users created your account in order to review you. When we inactivate an account, all personal contact information is removed, but the business name and reviews are public information and will remain on the website. I have personally removed your phone number, website, and location from the listing.
If you have any further questions, please let us know!
This is where the problems really come into play. No one seems to know what the others are doing. First of all, what right does anyone, other than the business owner, have to set up a page just to review a company? Who’s to say the information put out about said company is correct. No one should be able to add their business/website other than the owner themselves. When I searched for Patrick’s page what I found were multiple listings for the same shops. David’s Bridal, Mary’s Bridal, each had at least five pages, in the same city. This was caused by someone, other than the business owner, creating the page. As for WeddingWire’s customer service department, one says business name, address, phone number are kept with a stupid one liner that claims “The owner has indicated they are no longer in business.” Another customer support rep told Patrick his phone number, website & location have been removed. Yet when I look for his page on their site, it’s gone.
I know there are more of you out there experiencing issues with WeddingWire, some of whom have already contacted me. I want to hear from you if you’ve had problems with them. You can email me at email@example.com I know I left the wedding & event business, but I’m still a voice. We cannot continue to allow this practice with our businesses. We’ve worked too hard to be held hostage by a wedding directory who clearly has no continuity regarding their own business practices.
Related Story: WeddingWire – They Just Don’t Learn
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